Position Overview

We are seeking a professional and customer-focused Customer Service Representative to join a growing team in the Greater Sacramento area. The ideal candidate will be responsible for providing exceptional service to customers, handling inquiries, resolving issues, processing orders, and ensuring a positive customer experience.

This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide accurate information regarding products, services, policies, and procedures.
• Process orders, account updates, and customer requests.
• Resolve customer concerns and escalate issues when necessary.
• Maintain detailed and accurate customer records in company systems.
• Collaborate with internal departments to ensure timely resolution of customer needs.
• Follow up with customers regarding order status, service requests, and problem resolution.
• Enter and update data while maintaining a high level of accuracy.
• Support administrative and clerical functions as assigned.
• Meet established service and productivity goals.
• Maintain professionalism and provide exceptional customer service at all times.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service, administrative support, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks and priorities.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Experience working with CRM software or customer management systems is a plus.
• Ability to work independently and collaboratively in a team environment.

Preferred Skills

• Customer-focused mindset with a positive attitude.
• Strong phone etiquette and interpersonal skills.
• Dependable with excellent attendance and punctuality.
• Ability to learn new systems and processes quickly.
• Effective time management and multitasking abilities.

Benefits

• Competitive pay: $22.00-$25.00 per hour
• Medical, dental, and vision benefits (if applicable)
• Paid time off and holidays
• 401(k) opportunities (if applicable)
• Career growth and development opportunities
• Collaborative and supportive work environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.